Pros:
Regardless of FX challenges, here are some advantages of accepting local currency from clients that can benefit your business:
Clear Pricing for Buyers
When a customer opens your website, and prices are displayed in international currency, that can create confusion, and you might end up losing a customer before reaching the sales point. Therefore, displaying prices in local currencies is a great strategy to build trust, create a connection with clients, improve the customer experience, and all of which reflect in your sales and business growth.
Increases Sales Conversions
The first thing any customer looks for is transparent pricing, specifically when buying online. So, when prices aren’t in their local currency, the chances are slim that they’ll actually calculate exchange rates before ordering to make a buying decision. By offering the option to pay in local currency, you can improve the chances of conversions, minimising those abandoned carts at the checkout point.
Improve Market Positioning
Another important yet convincing reason for a business to offer a local currency payment option is that it fits better in the international marketplace. This positions your business as established, customer-focused and credible. For example, a software company offering pricing in multiple currencies appears more accessible and competitive to international clients than the one without payment flexibility.
Cons:
Along with all the benefits your business can gain from making it easier for customers to pay in their currency, it can also make things a little tricky for you, because of:
Exposure to Rate Fluctuations
Currency values change constantly, and when customers will pay in their currency, the amount you will receive will be exposed to foreign exchange fluctuations, which can impact your overall revenue.
Operational Complexity
Getting payments in multiple currencies also adds operational complexity for your business, where your concerns expand from cash flows to more complicated accounting, invoicing, additional fees, currency exchange costs and reconciliation processes.
Less Control Over Profit
Lastly, multi-currency payments are subjected to exchange rate shifts, which are beyond your calculation or control. For example, you fixed a price of your product as per current exchange rate, but due to currency depreciation the converted amount results lower than expected, it will shrink your profit margin and impact your revenue.